Privacy policy
PRIVACY POLICY
Last updated: August 2026
SONAIRE respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit our website, make a purchase, contact us, subscribe to our communications or otherwise interact with SONAIRE.
INFORMATION WE COLLECT
Depending on how you interact with SONAIRE, we may collect:
• Name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Payment and transaction information
• Customer service communications
• IP address, browser, device and website usage information
• Marketing preferences
• Other information you voluntarily provide to us
Payment transactions are processed through Shopify and/or third-party payment providers. SONAIRE does not directly store complete credit or debit card details.
HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Provide order confirmations and updates
• Respond to customer inquiries
• Process exchanges and other order-related requests
• Detect and prevent fraud or unauthorized transactions
• Operate and improve our website, products and services
• Maintain appropriate business records
• Send marketing communications where you have consented to receive them
• Comply with applicable legal, tax, accounting and regulatory requirements.
CONSENT
Where required by applicable law, SONAIRE obtains consent for the collection, use or disclosure of personal information.
You may withdraw your consent to certain uses of your personal information, subject to applicable legal or contractual restrictions. Withdrawal of consent may affect our ability to provide certain services where the information is necessary to complete your request or transaction.
SHOPIFY & SERVICE PROVIDERS
Our online store is hosted by Shopify. Shopify and other service providers may process personal information as necessary to provide ecommerce, payment, shipping, analytics, security, marketing and other services used to operate our business.
We may share personal information with trusted service providers only where reasonably necessary to operate our business or as otherwise permitted or required by law.
SONAIRE does not sell your personal information.
INTERNATIONAL DATA PROCESSING
Because SONAIRE operates online, ships worldwide and uses third-party service providers, personal information may be processed or stored outside Canada.
Information processed in another jurisdiction may be subject to the laws of that jurisdiction.
COOKIES & SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to operate the website, maintain shopping functionality, remember preferences, understand website activity, improve the customer experience and support analytics or advertising where applicable.
Where required by applicable law, customers may be provided with choices regarding certain cookies and tracking technologies.
MARKETING COMMUNICATIONS
Where required by law, SONAIRE will obtain appropriate consent before sending marketing or promotional electronic communications.
You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.
Unsubscribing from marketing communications will not prevent us from sending transactional communications relating to your orders or customer service requests.
RETENTION OF INFORMATION
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable legal, tax, accounting, fraud-prevention and record-keeping requirements.
When personal information is no longer required, we take reasonable steps to securely delete, destroy or anonymize it, subject to applicable law.
SECURITY
SONAIRE takes reasonable administrative, technical and organizational measures appropriate to the sensitivity of the information to protect personal information against unauthorized access, disclosure, loss, misuse, alteration or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
YOUR PRIVACY RIGHTS
Subject to applicable law, you may request access to personal information we hold about you and request corrections where information is inaccurate or incomplete.
You may also withdraw consent to certain uses of your information where applicable.
To make a privacy-related request, please contact mailto:hello@sonaire.ca. We may need to verify your identity before completing certain requests.
CHILDREN'S PRIVACY
Our website and products are not specifically directed toward children. We do not knowingly collect personal information from children contrary to applicable law.
LEGAL DISCLOSURES
We may disclose personal information where required or permitted by applicable law, including to comply with legal processes, court orders, regulatory requirements or lawful requests from government authorities.
CHANGES TO THIS PRIVACY POLICY
SONAIRE may update this Privacy Policy periodically to reflect changes to our practices, services, technology or applicable legal requirements.
Any updates will be posted on our website with a revised “Last updated” date.
CONTACT US
For privacy questions, requests or concerns, please contact:
Privacy Officer – SONAIRE
Email: mailto:hello@sonaire.ca
Canada
Last updated: August 2026