Refund policy

RETURN & EXCHANGE POLICY
At SONAIRE, we want you to love the pieces you choose. Please review our exchange policy carefully before placing your order.

EXCHANGES
We offer exchanges only within 14 days of delivery. We do not offer refunds or returns for change of mind.
To be eligible for an exchange, the item must be:
    •    Unworn, unused, and in its original condition
    •    Free from scratches, damage, perfume, makeup, or other signs of wear
    •    Returned with all original packaging
    •    Accompanied by proof of purchase or your order number
To request an exchange, please contact hello@sonaire.ca within 14 days of receiving your order. Items sent back without first contacting us may not be accepted.

HYGIENE EXCEPTION
For hygiene reasons, earrings and other pierced jewelry are final sale and cannot be exchanged, unless they arrive damaged, defective, or incorrect.

NON-EXCHANGEABLE ITEMS
We cannot accept exchanges on:
    •    Earrings or pierced jewelry, except where defective or incorrect
    •    Items showing signs of wear or damage after delivery
    •    Personalized or customized items
    •    Gift cards
    •    Final sale or clearance items, where clearly identified as final sale before purchase.

EXCHANGE SHIPPING
Unless the item received was damaged, defective, or incorrect, customers are responsible for shipping costs associated with sending an item back for exchange.
Original shipping charges are non-refundable.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon arrival. If you receive an item that is damaged, defective, or different from what you ordered, contact us at hello@sonaire.ca as soon as possible with your order number and clear photographs of the item and packaging.
We will review the issue and provide an appropriate solution in accordance with applicable consumer protection laws.

REFUNDS
SONAIRE generally operates on an exchange-only basis and does not provide refunds for change of mind.
Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.

CANCELLATIONS
If you need to cancel or modify an order, please contact us as soon as possible at hello@sonaire.ca. We cannot guarantee cancellations or modifications once an order has entered processing or has been shipped.

CONTACT US
For exchange or order-related inquiries, please contact:
SONAIRE
Email: hello@sonaire.ca
Last updated: August 2026