Shipping policy
SHIPPING POLICY
SONAIRE proudly offers worldwide shipping.
PROCESSING TIME
Orders are typically processed within 1–3 business days after your order is placed. Processing times may be extended during launches, promotions, holidays, or periods of high order volume.
SHIPPING RATES & FREE SHIPPING
We are pleased to offer:
• Canada: FREE standard shipping on orders of $100 CAD or more.
• United States: FREE standard shipping on orders of $80 USD or more.
• International: Shipping rates are calculated and displayed at checkout based on the destination and selected shipping method.
Free-shipping thresholds apply to the order subtotal after discounts and before taxes.
DELIVERY TIMES
Estimated delivery times vary depending on the destination and shipping service selected. Available shipping options and estimated delivery times will be displayed at checkout.
Please note that processing time is separate from shipping/transit time.
INTERNATIONAL ORDERS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.
SONAIRE is not responsible for delays caused by customs processing.
ORDER TRACKING
When tracking is available for the selected shipping service, tracking information will be sent to the email address provided at checkout once your order has shipped.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, please contact us as soon as possible at hello@sonaire.ca.
Once an order has been shipped, we cannot guarantee that the shipping address can be changed or the package redirected.
DELAYS, LOST OR DAMAGED PACKAGES
Delivery delays may occur due to weather, customs, carrier disruptions, holidays, or other circumstances outside SONAIRE's control.
If your order arrives damaged or you experience an issue with your shipment, please contact hello@sonaire.ca with your order number and any relevant photos or details. We will review the issue and assist where possible.
CONTACT US
For questions regarding shipping or your order:
SONAIRE
Email: hello@sonaire.ca
Last updated: August 2026